Privacy Policy

1. Introduction

Welcome to the Redwood Travel Limited Privacy Policy. We respect your privacy and are committed to protecting your personal data. This comprehensive policy outlines how we look after your personal data when you visit our website, use our mobile application, or book our private hire services via telephone.

This policy also informs you about your privacy rights and how the law protects you under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Important Information and Who We Are

Redwood Travel Limited is the data controller and is responsible for your personal data (referred to as "we", "us" or "our" in this policy). We provide professional transportation solutions within the Wakefield and Hemsworth regions.

3. The Data We Collect About You

Personal data, or personal information, means any information about an individual from which that person can be identified. We may collect, use, store and transfer different kinds of personal data which we have grouped together follows:

• Identity Data: Includes first name, last name, and any preferred titles.
• Contact Data: Includes primary telephone numbers, secondary contact numbers, and email addresses.
• Journey Data: Precise details of your pick-up point, destination, scheduled times, route preferences, and historical booking logs.
• Financial Data: While we process payments, we do not store full credit/debit card details on our servers. All transactions are handled via encrypted third-party payment gateways.
• Technical Data: Includes IP address, login data, browser type and version, time zone setting and location, and operating system when interacting with our digital platforms.

4. How Your Personal Data Is Collected

We use different methods to collect data from and about you including:

• Direct Interactions: You may give us your Identity and Contact Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
• Automated Technologies: As you interact with our website or app, we may automatically collect Technical Data about your equipment, browsing actions and patterns.
• Third Parties: We may receive information from dispatch software providers or corporate partners who book transport on your behalf.

5. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, drivers, and contractors who have a business "need to know." They will only process your personal data on our instructions and they are subject to a strict duty of confidentiality.

7. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. By law, for tax and licensing purposes, we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.
• Request correction of your personal data.
• Request erasure of your personal data.
• Object to processing of your personal data.
• Request restriction of processing your personal data.
• Request transfer of your personal data.
• Right to withdraw consent.

If you wish to exercise any of these rights, please contact our team via the email listed above.